Self-Service Networks - Retail - retail kiosks - retail self service

Thule sought
the assistance
of Self-Service Networks to simplify the buying process while enhancing the overall customer experience. The company also hoped to expand the brand and improve its competitive position in the retail setting throughout its many partner stores.

Consumers are becoming increasingly accustomed to living in an on-demand world. They’re able to experience things when and how they desire, and they are much more apt to make purchases online, citing the overall convenience of the experience.

retail In order to adapt to their customers’ shifting wants and needs, retailers are seeking out self-service solutions to improve the customer experience and create an environment that mirrors that of the online experience.

In retail environments, self-service solutions help boost sales in a number of ways. They can be used to educate customers about product features and options, and cross-sell them on related products. Furthermore, retailers can use such solutions to promote a wider range of products than may be available in the store itself. Beyond education and promotion, self-service solutions can also help customers to more easily navigate a retail location, enabling them to find the product or department they desire.

Many retailers also have need for HR self-service.
retail